Privacy and Confidentiality

Healthia Allied Pty Ltd T/A Connect Allied Health Huband its related entities (“we”, “us” and “our”) is subject to the National Privacy Principles under the Privacy Act 1988 as amended from time to time and all staff atConnect Allied Health Hubhave legal and ethical obligation to protect the privacy of the families that access our services. All practitionersemployed atConnect Allied Health Hubare also registered with the Australian Health Practitioner Regulatory Agency (AHPRA) or their relevant governing bodies,whoprovides clear guidelines for therapist’s code of conduct.

Connect Allied Health Hub

• We will be courteous, respectful, compassionate and honest at all times.

• We will treat all our clients as an individual, encouraging and support you and your family.

• We will listen to your views and respond to concerns appropriately ensuring you and your family are always well-informed about your child’s therapy by providing information and advice to the best of the staff members ability.

• We will always be considerate, respectful and sensitive to the language, cultural and communication needs of the families we work with.

• We always recognize the role of parents or guardians and when appropriate, encourage the child or young person to be involved in decision about their therapy.

• We will only gather information that is essential or beneficial in ensuring quality of service.

• We will take reasonable steps to protect any personal information that comes into our possession from misuse and loss and from unauthorised access, modification or disclosure.

• We will ensure that all information collected is stored securely in our cloud-based practice management software, Pracsuite. We take reasonable steps to protect the security of your personal information in accordance with this Privacy Statement. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure but we will strive to protect your information.

• We will protect the privacy and right to confidentiality of patients or clients, unless release of information is required by law or by public interest considerations.

PLEASE NOTE:

Where a child or young person’s rights are required to be restricted (e.g. disability orbehavioural reasons) the least restrictive alternative will be applied only when necessary and for as little of time as possible. This decision will be assisted through parental support in session and only if deemed required to assist an incident where a child or young person might be at risk of harm to self or others.